Refund & Returns Policy

30-Day Returns & Exchanges

At Bingo Jackets, customer satisfaction is our top priority. We offer a 30-day return and exchange policy to ensure you shop with confidence. If there is any issue with your order, you may request a return or exchange within 30 days of delivery.

If any of the situations listed below apply, please contact our Customer Support Team and we will be happy to assist you.

📧 Email: [email protected]

Eligible Reasons for Returns or Exchanges

You may request a return or exchange if:

• You received an item different from what you ordered

• The color does not match your selected option

• The product specifications differ from the description on our website

• The item is defective or damaged upon arrival

• The size does not match your confirmed order

Refund Policy

We strive to ensure every customer receives exactly what they ordered. However, if there is an issue related to color, size, fabric, or design due to an error on our part, you may qualify for a refund.

Refund Eligibility

Refunds may be issued if:

• The received item does not match the confirmed order

• The product arrives damaged or defective

• The issue resulted from a mistake made during order processing

In such cases, you may request a refund, return, or exchange according to this policy.

How to Request a Refund, Return, or Exchange

To initiate your request, please follow these steps:

1. Email our Customer Support Team at [email protected]

2. Include clear photos of the item you received

3. Provide your order number for reference

4. Clearly explain the issue and the reason for your request

Once we receive your request, our team will review it and respond within 24 hours with further instructions and a return address.

After the item is returned and inspected, you will be notified by email. If approved, refunds will be issued to the original payment method. Please allow 2–3 business days for the refund to reflect, depending on your bank or payment provider.

Items Not Eligible for Returns or Refunds

The following conditions are not eligible for returns or refunds:

• Missing or removed product tags

• Items that have been worn, washed, or altered

• Products returned without original packaging

• Items damaged due to misuse or improper handling

• Customized or made-to-order items

• Requests submitted after 30 days of delivery

Return Shipping Costs

• Returns and exchanges must be requested within 30 days of delivery

• Return shipping costs are the responsibility of the customer

• Shipping fees (if any) are non-refundable

To begin the process, contact us at [email protected], and our team will guide you through the next steps.

Need Assistance?

If you have any questions or require further support, our Customer Service Team is always here to help.

📧 Email: [email protected]
📞 Phone: +1 (760) 531-7650